Official DepEd Digital System

Project Helpdesk V1.0

H.E.L.P.D.E.S.K – Hub for Educational Learning, Policy, and Document Enquiries, Support, and Knowledge

A centralized platform for policy clarification, inquiry tracking, and institutional support for DepEd Batanes personnel and stakeholders.

Submit Inquiry

The platform is open to all DepEd Batanes personnel (teachers, school heads, non-teaching staff) as well as external stakeholders (parents, partners, community members) who require official assistance or policy information.

To track your inquiry, you must first log in to your account on the platform. Once logged in, navigate to your dashboard to locate your specific Ticket Number, where you can view its current real-time status.

Inquiries are routed immediately to the concerned Unit. Response times vary depending on the complexity of the policy issue, but standard technical and administrative concerns are usually targeted for resolution within 24 to 72 working hours.

To avoid confusion and ensure speedy resolution, it is highly recommended to create a separate ticket for each distinct concern, especially if they involve different school units or departments.

If a resolution does not fully address your issue, you can provide that specific input in the Feedback section during closure, or safely initiate a new follow-up inquiry referencing your previous ticket number.

Core System Services

Integrated governance, support, and secure inquiry management system

Policy Guidance

Access official clarification on DepEd Orders, memoranda, and administrative issuances.

Helpdesk Support

Submit inquiries directly to assigned offices for structured response and resolution.

Account Management

Secure user authentication, role-based access, and profile management for authorized personnel.

Track Status

Monitor real-time progress, routing history, and resolution status of submitted inquiries.